Refund policy

Your satisfaction matters to us. If you are not completely satisfied with your purchase, we are here to help.

Unopened Product: We accept returns of unopened, sealed product within 30 days of delivery. To be eligible for a return, the product must be in its original, unopened packaging with the seal intact. The customer is responsible for return shipping costs. Once we receive and inspect the returned product, we will issue a full refund to your original payment method within 5–7 business days.

Opened Product: For hygiene and safety reasons, we cannot accept returns of opened or used product. If you experience any issue with the product itself, please contact us — we want to make it right.

Damaged Items: If your order arrives damaged in transit or you have an issue with the product, contact us at support@urgecream.com within 30 days of delivery. Please include your order number and a photo showing the issue. We will ship a replacement at no charge — no need to return the original item.

How to Request a Return: Email us at support@urgecream.com with your order number and a brief description of the reason for your return or concern. We will respond within 1–2 business days with instructions.

Refund Processing: Refunds are issued to the original payment method. Please allow 5–7 business days for the refund to appear on your statement after we have processed it. Shipping costs are non-refundable except in cases of damaged product or a product issue.

Exchanges: We do not offer direct exchanges at this time. If you would like a different item, please return the original product and place a new order.