Shipping policy

We currently ship within the United States only.

Processing Time
Orders are processed within 2–3 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods and Delivery Times
Standard Shipping: 5–7 business days after processing. We ship via USPS or UPS depending on your location and order size.

Shipping Rates
Standard shipping is $5.95 for a single bottle and free on orders of $40 or more, including our 2-pack.

Packaging
Our product is packaged in a glass bottle. Every order is carefully packed with protective materials to ensure it arrives safely. In the rare event that your order arrives damaged, please contact us at support@urgecream.com within 30 days of delivery with a photo of the damage, and we will send a replacement at no cost.

Order Issues
If your order has not arrived within 14 business days of shipment, please contact us at support@urgecream.com and we will investigate with the carrier and resolve the issue.