Terms of service
Terms of Service
Last updated: September 13, 2026
Welcome to the Urge online store, operated by Urge Cream LLC. By accessing our site or placing an order, you agree to these Terms of Service.
Eligibility
You must be at least 18 years of age to use this site or purchase our products.
Products
Urge is a silicone-based personal lubricant. It is an FDA-registered Class II medical device intended for personal use as a lubricant. The product is for external use only. Please read all product labeling before use.
Our product images and descriptions are as accurate as possible, but we cannot guarantee that your monitor's display of any color will be perfectly accurate. We reserve the right to limit the quantity of items sold per person, per household, or per order.
Orders and Payment
All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
Payment is processed securely through our third-party payment processor at the time of purchase. By submitting your order, you represent that the payment information you provide is accurate and that you are authorized to use the payment method.
Shipping and Delivery
Please refer to our Shipping Policy for details on shipping methods, delivery times, and related matters.
Returns and Refunds
Please refer to our Return and Refund Policy for details on returns, refunds, and how to report damaged or defective items.
Intellectual Property
All content on this site — including text, images, logos, and design — is the property of Urge Cream LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.
Disclaimer of Warranties
Our products are provided "as is." While we stand behind the quality of our product and offer replacements for defective items as described in our Return and Refund Policy, we make no additional warranties, express or implied, regarding the product beyond what is stated on the product label and required by applicable law.
Limitation of Liability
To the fullest extent permitted by law, Urge Cream LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our site or products.
Governing Law
These Terms of Service are governed by the laws of the State of California, without regard to its conflict of laws provisions.
Changes
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site after any changes constitutes your acceptance of the revised terms.
Contact Us
For questions about these Terms of Service, contact us at: Urge Cream LLC San Diego, CA support@urgecream.com